By using this website or placing an order, you agree to these conditions. Please read them carefully.

Shipping and Delivery

Orders Back to Top
We request information from you on our order form. To buy from us, you must provide contact information (like name, phone number and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Security Back to top
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data, personal or order information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a green closed lock icon in the address bar (or at the bottom of your web browser for older browsers), or by looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Links Back to top
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys Back to top
From time-to-time we may request information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or products.

UPS Ground

UPS Ground Days-In-Transit Map Below is a map of the United States that shows APPROXIMATELY how long it will take for an order shipped via UPS Ground to reach its destination.

Free Shipping on $200+ Orders Terms

Free shipping is available for single orders of $200 (excluding sales tax) or more that are shipped to contiguous (mainland) US addresses. UPS Ground shipping charges cannot be credited toward other shipping methods.

Need it Faster?

Expedited shipping options are also available for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Select your preferred upgrade during the checkout process or call for more details. Please allow extra time for delivery to remote addresses. Please note that orders with expedited shipping still require our standard 24 hour order processing time.

APO, FPO, & PO Box Addresses

Due to fraud associated with APO, FPO, and PO box addresses, we have special requirements. We may require payment via bank wire to process orders using APO/FPO. We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.

Payment, Billing and Sales Tax

What are my payment options?

Paying by Credit Card
Allison Systems accepts MasterCard, VISA, Discover, American Express and corporate purchasing cards. On the Payment page, select the card type you want to choose and then enter your card number, expiration date and your card security code.

Pay with PayPal
On the Payment page, select PayPal as your method of payment. You will be directed to PayPal’s web site to confirm the financial details of the transaction. Once you confirm your payment via PayPal, you will return to AllisonSystems.com to finish your order.

PayPal is a safe and easy way to make a secure online payment. It allows online shoppers to enter and store credit card and billing information in one place, thereby eliminating the need to store and update this information on multiple sites.

Paying by Corporate Purchasing Card
If you have a corporate purchasing card (MasterCard, American Express, VISA), on the Payment page, select the card type you want to use and then enter your card number, expiration date and your card security code.

Paying by Phone
Click the “Pay by Phone” button and then complete the Checkout process. Make sure your arrive at the Thank You page to ensure that we receive your order.

As soon as we receive your order, we’ll send you a confirmation email that includes your order number and instructions for completing your payment by calling 1-800-536-9077 between 8 a.m. and 5 p.m. CT, Monday through Friday. Please call as soon as possible — we will not begin full-filling your order until we have your payment information. Your order will be automatically cancelled if we do not receive payment information within 7 days.

Paying by Check
If you are an established customer and have utilized payment by check in the past, we will continue that option. As soon as we receive your order, we’ll send you a confirmation email that includes your order number and instructions for completing your order. Contact us at 1-800-536-9077 between 8 a.m. and 5 p.m. CT, Monday through Friday, if you have any questions about the order.

Do I pay sales tax at allisonsystems.com?
We must charge sales tax if you are located in Wisconsin or Illinois.  At this time, we do not charge sales tax on orders shipped to any other states.

I’m tax exempt, what do I need to do?
Process your order as normal, then simply fax your tax exemption certificate to us at (262) 522-9600. To speed processing, it would be helpful to include your contact information and your order number.

I need a copy of my receipt. Who can help me?
Please login to your account, then select the Order Tracking link. You will be able to view your order history and details on any specific order. If you did not receive an email containing a receipt for your order, you may request a copy via email at sales@allisonsystems.com. Please add your order number to the subject line if possible to expedite processing. If you prefer to contact us by phone, please call (800) 536-9077 or fax us at (262) 522-9600.

When is my credit card charged?
When you initially place your order, a reservation or hold for the order amount is placed with your card provider. Once we have shipped your order, we will then charge your credit card for the order amount.

Is my credit card number safe?
Allison Systems Inc. does not store customer credit card numbers on our systems/servers. This is the best way to ensure the safety of this information.

When will I receive my credit?
Generally, we post credits to your credit card within 5 business days, but it can take up to 20 days after we process the credit for it to appear on your account.

Refunds and Returns

Unopened/Unused Items

If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:

• Product must be unopened, unused and factory sealed.
• Product returns must include original packaging, boxes, instructions, etc.
• Products must be shipped back to Allison Systems freight pre-paid (customer pays for shipping back to Allison Systems ).
• A 15% restocking fee will be deducted from your credit. Allison Systems does not give credit for shipping on the original order.
• Software cannot be returned for any reason. Please contact our Tech Services Department with any pre-sale software questions.

Opened Items

We are unable to accept the return of the following opened items:

• Used printers unless pre-authorized by Allison Systems.
• Opened media such as cards, ribbons and/or printer cleaning kits.

Other opened but unused items may be returnable with a restocking fee; please contact your Allison Systems Account Manager.

Other

We are unable to accept the return of the following items.

• Software unless pre-authorized by Allison Systems.
• Special order items.
• Custom-printed or custom-programmed products, including but not limited to custom lanyards, custom badge reels and programmed technology cards.

Defective Merchandise (DOA)

If you received a product that is non-functioning or defective out of the packaging, please contact your Allison Systems Account Manager to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

Privacy and Information

Privacy Back to top
This privacy policy discloses the privacy practices for AllisonSystems.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing Back to top
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Information on this Site Back to top
All information on this site is believed to be correct, but we make no guarantees and reserve the right to modify any information (including price) at any time. Updates to Our Terms and Conditions may change from time to time and all updates will be posted on this page.

Contact Information

Allison Systems, Inc.
245 Regency Court, Suite 210
Brookfield, WI 53045
(262) 522-9800

Visit the Contact Us page for more information.

Last updated: 10/4/15